Shipping & Returns

We are a small house. Everything is poured, packed and checked by hand, and we would rather get it right than get it out the door.

Shipping

Orders leave us within one to two business days. You will receive a confirmation with tracking by email the moment they do. Orders placed on weekends or public holidays are processed the next business day.

Complimentary shipping on all Canadian orders over $120 CAD. Below that, a flat rate of $12 CAD. Rates are shown at checkout before you pay.

Standard delivery across Canada is typically 3–7 business days after dispatch, depending on your province. Remote and northern postal codes can take a little longer. Delivery estimates do not include the processing time above and are not guaranteed.

We ship within Canada only, and do not ship internationally yet. Join the list and you will be the first to know when we do. All prices are in Canadian dollars, and applicable Canadian sales taxes are calculated at checkout. As we ship domestically, there are no customs duties or import fees.

Tracking, delays and lost parcels

Every order ships with tracking. If your tracking has not updated for several business days, write to us and we will chase it with the carrier. If tracking shows delivered but the parcel is not with you, check with your household and neighbours first, then tell us and we will open an investigation.

Addresses

Please check your shipping address carefully at checkout. We cannot reroute a parcel once it has been dispatched. Orders returned to us because of an incorrect or incomplete address are refunded less the original shipping cost.

Returns

Unopened items in their original packaging can be returned within 30 days of delivery for a full refund of the item price.

Write to us first through the contact page with your order number and we will send return instructions and the return address. Returns sent without contacting us first may not be able to be processed. Return shipping is the customer’s responsibility unless the item arrived damaged, faulty or incorrect. We recommend a tracked service, as we cannot refund items that do not reach us.

Because fragrance is personal and opened bottles cannot be resold, we are unable to accept returns on items whose seal has been broken, except where the item is faulty. If a scent is not right for you, tell us anyway — we would rather help you find the one that is.

Not eligible for return

• Items whose seal has been broken, or which have been used, except where faulty
• Gift cards
• Items marked final sale at the time of purchase

None of the above affects your statutory rights under applicable Canadian consumer protection law.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. Write to us as soon as you can and we will do our best to catch it, though orders often leave us within one business day.

Exchanges

If you would like a different scent, the fastest route is to return the unopened item for a refund and place a new order.

Damaged or incorrect orders

If a bottle arrives broken or the wrong scent turns up, send us a photo of the item and packaging within 14 days of delivery and we will replace it or refund you in full, including shipping, at your choice. You will not need to send anything back.

Refunds

Once your return reaches us and has been inspected we will email you to confirm, and process the refund to the original payment method within 3–5 business days. Your bank or card issuer may take a few days more to show it. Original shipping charges are not refunded unless the return is the result of our error.

Questions

Write to us through the contact page. We read everything ourselves and answer within one business day, Monday to Friday.